When we asked where to find strippers, Rose replied: “I love playing pretend, so I’m going to pretend I didn’t hear that,” followed by the Hear No Evil monkey emoji. Rose Chatbot Brand Development. And today, her persona matches the attitude of many looking to escape for a weekend in Vegas. If you’re looking for trouble, I can hook you up with the best we have to offer. Who is Rose? Where Rose differs from many existing chat bots is … When The Cosmopolitan of Las Vegas decided to invest in a chatbot concierge back in 2016, there was a very clear vision. For dinner recommendations, special events or a fresh towel, text me “READY” at 702.930.8188. But Rose is not a person—she’s a chatbot that made her debut last year as the hotel’s virtual concierge. Tickets to a show or a restaurant recommendation is just a text away. ... She’s a central focal point of The Cosmopolitan experience. Message & data rates apply. In January 2017, The Cosmopolitan of Las Vegas introduced Rose, a sassy and smart chatbot that delivers customer service to guests via text message. Text me,” and “I am the answer to the question that you never asked.” The card also bears Rose’s phone number, which you can text for nearly anything you might need during your stay. The developers of the Rose chatbot at the Las Vegas Cosmopolitan Hotel took the time to “0ver the course of 12 weeks, we met with every department within The Cosmopolitan to learn the secrets and surprises the typical guest wouldn’t find on their own. 01 /The Challenge. The Cosmopolitan of Las Vegas just debuted a virtual concierge with an attitude. The solution is savvy and quick-witted; a true reflection of the resort and its guests, according to the hotel. Objectives. So if you’re looking for a reservation or want a recommendation, just tell me what you’re in the mood for and I’ll be sure to get you on the list. Rose treats guests to VIP access to select restaurants, lets them skip lines and entrance fees at clubs, and organizes priority reservations for pool cabanas and spa treatments. Upon check in, guests receive Rose’s phone number, and via SMS, she guides them through The Cosmopolitan, making it easier for them to experience everything the resort has to offer. You and all individuals in your group, waive, release, and forever discharge to the fullest extent permitted by law any and all liability, claims, or demands, of whatever nature, now known or hereafter known, against The Cosmopolitan of Las Vegas and its affiliates and each of their respective employees and representatives arising out of or attributable to any exposure to COVID-19 resulting from a visit to our property or use of any of our services or amenities, whether or not the exposure was the result of your negligence or ours. In addition to providing restaurant and bar recommendations, Rose can also play games with you, such as Kiss Marry Diss, Would You Rather, or Two Truths and a Lie, or take you on a tour of the hotel’s art collection. THE SETUP: The Cosmopolitan of Las Vegas created a sassy AI chatbot named Rose as a way to interact with guests throughout their hotel journey. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. Sure, its ultimate goal is to generate more revenue (which it did, guests who engaged with Rose spent 30% more than others), more direct booking (which it did, 11% of guests who engaged with Rose returned to the Cosmopolitan, and 43% of those booked directly).. Copyright © 2020 The Cosmopolitan of Las Vegas. Travel + Leisure may receive compensation for some links to products and services on this website. Messaging is also not an isolated, siloed channel. Our challenge was to give the guests of the Cosmopolitan of Las Vegas a first hand look at Rose, the resident mischief maker. With Rose, The Cosmopolitan significantly increased guest satisfaction rates from those who use Rose versus those who don’t.Rose’s playful personality has enticed hotel guests into spending 39% more than guests who do not engage with her. She also added “Let’s keep this PG-13 if you know what I mean.”, When asked which slot machines in the hotel’s casino would make us a winner, she replied, “You’ll have to play and see.”, When we asked about the poolside parties at the resort's Marquee Dayclub, she replied, “This place slays all day. The Chatbot, Rose. Rose, the property’s SMS-based chatbot, has been upgraded to offer AI and natural language processing. When I give things away, it’s usually on a whim,” she told us. “Zingle enabled The Cosmopolitan to provide an elevated mobile-first experience for our guests while improving service and increasing on-site revenue. As a part of this development, Rose will become an Artificial Intelligence-based SMS chatbot serving casino loyalty customers in the hospitality space. Rose. ROSE at 702.930.8188. Rose, the concierge chatbot of The Cosmopolitan of Las Vegas, has delivered on her initial vision to drive more direct bookings, and will soon be linked to the hotel's loyalty programme. I’m Rose, the Resident Mischief-Maker & Digital Concierge of The Cosmopolitan of Las Vegas. AI is becoming smarter, more useful and a real boost for the guest experience. Rose is a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago. The Cosmopolitan of Las Vegas introduces Rose, a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago.Rose’s playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiring—reflecting the distinct mystique of the resort and its guests, the hotel said. Rose Chatbot Improvements. Rose is a perfect example of a chatbot built with personality in mind. (In the background, staff of The Cosmopolitan are on hand to administer anything that Rose cannot.). For example, healthcare, banking, telecom, the retail industry, and the tourism industry are a few sectors that come under chatbot’s extensive domain. When we asked for a recommendation for Las Vegas’ best gay bar, she replied with suggestions for four bars located inside the hotel, none of which are known for having a largely gay clientele. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. Travel + Leisure is a registered trademark of Meredith Corporation Travel + Leisure Group All Rights Reserved, registered in the United States and other countries. Chatbot Conference 2019 in NYC. I’m Rose, the Resident Mischief-Maker & Digital Concierge of The Cosmopolitan of Las Vegas. Covid-19 Assumption of Risk & Liability Release, The Arbitration Agreement and Class Action Waiver, The Arbitration and Class Action Waiver Agreement, Agreement to Mandatory Arbitration and Class Action Waiver. Today, almost 40% of major companies, and roughly around 1.4 billion people are using chatbots. When guests check in to the hotel, a front desk representative gives them a card that reads: “Know my secrets. From the most epic barhop, a tour of the best small bites, or ultimate night out—let me take lead and I’ll take you down a path of infamy. That’s a good step for hotel guests but Las Vegas locals and non-guests will still have to pay to park. Rose is your 24/7 digital concierge. The Arbitration and Class Action Waiver Agreement that all disputes between you and The Cosmopolitan will be resolved by mandatory binding arbitration, except for certain types of disputes as identified or unless you expressly reject arbitration. Furthermore, it helps to have a continuous menu-based chatbot, wherein callers … Courtesy of The Cosmopolitan of Las Vegas, Credit: Rose is a chatbot who handles several customer queries at the hotel named Cosmopolitan in Las Vegas. If you really want to YOLO, snag a cabana with its very own Jacuzzi. Simple. When Travel + Leisure experimented with the bot, we found Rose to be fun, equally helpful and playful, as well as a bit sassy. Rose is a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago. When guests check in to the hotel, a front desk representative gives them a card that reads: "Know my secrets. Rose is not treated as novelty by The Cosmopolitan. My expectation was that Rose could help accomplish my request, just like any other concierge would. If you’re looking for trouble, I can hook you up with the best we have to offer. Travel + Leisure is part of the Travel + Leisure Group. Never has this been more evident than in Rose, Cosmopolitan of Las Vegas' new AI concierge. Enter the AI-powered hotel concierge. As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. Credit: “I want to meet Britney Spears. For the uninitiated, Rose is The Cosmopolitan of Las Vegas’ “resident mischief-maker and digital concierge,” an always-evolving chatbot that makes your stay more pleasurable and accessible – and she is just one text away. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. 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